REFUND POLICY
We are committed to ensuring your satisfaction with our merchandise. If for any reason you are not completely satisfied with your purchase, we offer a straightforward refund policy to address your concerns.
RETURNS
- Eligibility: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Items that have been worn, washed, or altered are not eligible for a return. Shipping damages are not covered; please see the Shipping Policy for more details.
- Time Frame: You have 30 days from the date of purchase to return your item for a refund or exchange.
- Proof of Purchase: A receipt or proof of purchase is required to process your return.
PROCESS
1. Initiate Return: To start a return, contact our customer service team at Info@GrantLifeEntertainment.com with your order number and reason for return.
2. Return Shipping: Once your return is approved, we will provide you with instructions on how to send your item back to us. Please note that return shipping costs are the responsibility of the customer unless the return is due to a defective or incorrect item received.
3. Inspection: Upon receiving your return, we will inspect the item to ensure it meets our return eligibility criteria.
4. Refund: If your return is approved, a refund will be processed to your original method of payment within 7-10 Business Days. You will receive a confirmation email once your refund has been issued.
EXCHANGES
- Exchange Eligibility: If you need to exchange an item for a different size or color, please contact our customer service team at Info@GrantLifeEntertainment.com with your order number and desired exchange details.
- Process: We will guide you through the exchange process and provide instructions for returning the original item. Once we receive and inspect the returned item, we will ship the exchange item to you.
DEFECTIVE OR INCORRECT ITEMS
If you receive a defective or incorrect item, please contact us immediately with your order number and a description of the issue. We will arrange for a replacement or refund and cover any associated shipping costs.
CONTACT US
If you have any questions about our Refund Policy or need assistance with your return, please get in touch with us by email at Info@GrantLifeEntertainment.com.